Question 1

How can we book a tour?

Accepted Answer

You can book our tours online via the tours pages. Just enter your information, select a date and time and pay the deposit to complete the booking process.

Question 2

Can we cancel our tour?

Accepted Answer

All tours on Zanzibar can be cancelled up to 24 hours before the start time of the tour. Just send us a message on WhatsApp or an email and we will cancel the booking and fully refund all payments.

Question 3

How can we pay?

Accepted Answer

The deposit can be paid online via credit card or other payment methods. The remaining balance can be paid after the tour in cash (EUR, USD or TZS) or online before the tour. For online payments of the remaining balance we charge a 5% fee.

Question 4

Can we make a change to our booking?

Accepted Answer

Yes, up to 24 hours before the start time you can change the date, time, location, number of people or any other specification of your tour.

Question 5

Will you pick us up at our hotel?

Accepted Answer

Yes, we can pick you up directly at your hotel (and bring you back to your hotel after the tour). Just select the area your hotel is in and enter the name of your hotel at checkout.

Question 6

Are the tours available in my language?

Accepted Answer

Some tours are offered in multiple languages (English, Italian, French, German, Spanish). If available, you can select your preferred language during checkout.

If there is no option to select a language the tour will be in English. We may be able to offer multilingual guides for a surcharge. If you are interested in booking a tour with a multilingual guide and there is no option on the website to select it, just send us a message!

Question 7

I can not swim. Can I still join the boat tours?

Accepted Answer

Yes, we provide life jackets for all of our boat tours.

Please let us know in advance, though.

Question 8

What happens in case of bad weather?

Accepted Answer

Tours will be rescheduled or cancelled (and fully refunded) in case of heavy rains and storms to ensure the safety of our guests and staff.

Short rains, cloudy conditions or moderate winds do not influence the tour and are no cancellation reason.

Question 9

Do you also offer transfers?

Accepted Answer

Yes, we also offer airport pick ups, drop offs, and transfers over the island of Zanzibar. Just send us a message and we will give you a quote.

Domande frequenti

Prenotazioni

Informazioni pratiche

Generale

Avete ancora domande?

Domande frequenti

Prenotazioni

Informazioni pratiche

Generale

Avete ancora domande?